Welcome to the general questions and answers section. Please look through this list if you have a question regarding your rebate check, rebate status, or other problem.

• 1. Address change, incorrect address, lost or stolen checks.

  Please use the Contact section regarding these issues.

• 2. What if my check was damaged?

  Damaged checks need to be mailed back to Stuart Lee for re-issue. A new check will be issued within 10 working days of receipt of your letter. Click Here for a sample copy of what your check should look like.

• 3. What if my check was lost or stolen?

  Checks can only be re-issued 60 days after original issuance if not received. Upon verification we will stop payment and re-issue new checks. Please make sure the address we have for you is correct. Checks can not be re-issued if they have been expired for 180 days from date issued on check. If checks have been cashed a response will be sent.

• 4. How long does it take to receive my rebate checks?

  Your rebates are processed and issued within 12 weeks of date received at Stuart Lee Rebates.  Please note that you must have continuous service for 60 days for your rebate to be valid. 

• 5. My rebate amount is different than what I expected?

  Please use the Contact section regarding these issues.

• 6. Can I submit my rebate details on-line?

  Stuart Lee can not accept on-line rebate requests. All rebates must be submitted in writing, (mailing address is written below and is listed on your rebate form). Rebate submittals require the following items:

  1. Original rebate form. (Photocopies will not be accepted).
  2. A receipt or invoice showing each item purchased that qualifies for each rebate submitted. (Photocopies of receipt are accepted. Altered receipts will be deemed fraud and rejected permanently).
  3. A wireless service agreement listing each phone number and activation requesting a rebate. (This item is only needed for wireless phone purchases). An individual (postcard) check is issued for each rebate submitted. We need your first and last name, along with complete address printed clearly in blue or black ink. The post office will not deliver to anyone who does not have a mail box receptacle or their name is not listed as a mail recipient at the delivery address. Please make sure you have a forwarding address if you move prior to receiving your rebate checks. Checks that are returned with no forwarding address will not be reissued. Certified mail can not be accepted. Ask for “delivery confirmation” when verifying receipt of your submittal.

     Mail to:Stuart Lee Rebate Center
     P.O. Box 80001
     Lynnwood, WA 98036-0015

  Please keep photocopies of your rebate submittal for your records. Read all rebate requirements listed on your rebate form to ensure proper redemption.

• 7. What does PENDING PAYOUT AUTH. ISSUE ON OR BEFORE M/D/YEAR mean?

  Your rebate status is “Pending Payout Authorization” because all rebates are verified and authorized before being issued.  Your wireless carrier verifies that your service agreement is fulfilled (continued service for 60 days) and reports all deactivated phones and cancelled data plans (continued service for 60 days).  Stuart Lee checks to make sure there are no duplicated entries.  Once your rebate is approved then it is paid out, usually taking 12 to 14 weeks from the date we received your rebate. 

• 8. Does my information get shared or sold to other companies?

  No, Stuart Lee Rebates is an independent company that does not share or sell any customer information.  Once your rebate is processed and entered into our system your hardcopy rebate form and service agreement is cross shredded then recycled.  Stuart Lee obeys all privacy laws and keeps customer information confidential.